Grand Prix Jewels Return & Refund Policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don’t like. We understand the challenges of shopping online and are committed to providing top-notch service so that you’ll always be happy shopping with Grand Prix Jewels!

Return Policy

Grand Prix Jewels will accept, for return or exchange, items purchased from our website within 30 days of the purchase date under the following conditions:


  • The product is not broken and shows no visible signs of damage or wear

  • All original packaging is intact

  • The item is not engraved or customized

  • Any sign of damage will compromise the guarantee

  • Item(s) cannot be returned or exchanged after 30 days from the purchase date

Several types of goods are exempt from being returned. We do not accept products that are intimate (undergarments) or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase (such as your order confirmation email) with your order number.

For all returns or exchanges, please contact us at support@grandprixjewels.com and provide your order number and reason for return or exchange. We will handle your request based on the rules stated on this page.

Exchanges

For all returns or exchanges, please contact support@grandprixjewels.com with your order number and reason for exchange. We will guide you through the process according to our policy.

Return Shipping

You will be responsible for paying your own shipping costs when returning your item.

If you are shipping an item valued at over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email confirming that your returned item has been received and whether your refund has been approved or denied.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds

Refunds typically take 2–3 business days to post after processing, depending on your financial institution.

If you still haven’t received your refund after this time frame, please contact us at support@grandprixjewels.com, and we will investigate the matter promptly.

Warranty

Our lifetime warranty ensures that if an item arrives damaged, broken, or defective, a new replacement will be sent to you at no additional cost.

Please note that refunds are not available for items that are broken, lost, or otherwise affected in a way that falls under warranty coverage.

This warranty’s purpose is to provide a replacement for such items — ensuring your satisfaction and confidence in the quality of your purchase without incurring extra expenses.

Gifts

Follow the instructions above for returning online orders.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please contact support@grandprixjewels.com within 48 hours of delivery.

We use timestamp information from the tracking link and carrier delivery confirmation to review damage or return claims.

If you do not report the damage within this period, we may not be able to honor your claim.

Feedback

We love hearing from our customers!

If you have feedback, questions, or concerns, please reach out to us at support@grandprixjewels.com.

Your input helps us improve and ensures we continue providing the best experience possible.